Overview
At SNAPPY PLAY SDN. BHD., your satisfaction is important to us. We strive to provide a smooth and reliable shopping experience. We understand that plans may change, so we have outlined our order cancellation policy clearly below.
Order Cancellations
You may request to cancel your order within 24 hours of placing it, provided that the order has not yet been processed, packed, or shipped.
Once an order has been packed or dispatched, cancellation will no longer be possible.
For orders that have already been shipped, please refer to our Return & Refund Policy for further assistance.
Custom or Special Orders
Orders involving customised, personalised, or special-request items (including but not limited to customised sports equipment, personalised accessories, or special bulk orders) cannot be cancelled once preparation or processing has begun.
Please review all order details carefully before confirming and completing payment.
How to Request a Cancellation
To request an order cancellation, please contact us as soon as possible using the details below:
Email: snappy_play@outlook.com
Subject Line: Cancellation Request – [Your Order Number]
Please include the following information in your request:
Your full name
Your order number
Your reason for cancellation
Our team will review the order status and notify you whether your cancellation request can be approved.
Refunds for Approved Cancellations
If your cancellation request is approved:
Refunds will be issued via the original payment method used
Please allow 5–7 business days for the refund to be processed
Actual processing time may vary depending on your bank or payment provider
Exceptions
A cancellation request may be rejected if:
The order has already been shipped or is in transit
The product is customised, personalised, or specially prepared
The cancellation request is made after the 24-hour window
Order processing or preparation has already begun
Contact Information
If you have any questions regarding order cancellations, please contact us:
SNAPPY PLAY SDN. BHD.
Registration No.: 202501024010 (1625423-V)
Email: snappy_play@outlook.com
Address:
No.1708A, Jalan Besar, Kampung Baharu,
14100 Simpang Ampat,
Pulau Pinang, Malaysia
